Help by Topic
What can we help you with?
Click on the categories below to jump straight to the questions you need.
Account & Registration
Everything you need to know about opening a new account, KYC verification, updating personal information, and account security.
Login & Password
Detailed guides on login issues, password reset, OTP verification, and two-factor security.
Deposits & Withdrawals
Payments via bKash, Nagad, and Rocket — covering limits, processing times, and transaction issue resolution.
Bonuses & Promotions
Welcome bonuses, cashback, free bets, rollover requirements, and reward claim guidelines.
Betting & Games
A straightforward guide to Sports Betting, Live Casino, understanding odds, and types of bets.
App & Technical
Android/iOS app downloads, installation troubleshooting, browser support, and tips to improve loading speed.
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Account & Registration
To create a 9Jili account, you need an active Bangladeshi mobile number and a valid National ID or passport. Simply fill in your name, mobile number, and password on the registration form, then verify with an OTP — and your account is ready. The entire process takes just 3 minutes. Users under 18 are not eligible to register.
Each person may only register one account. Creating multiple accounts using the same name, mobile number, or device is a violation of 9Jili's rules and may result in all associated accounts being suspended. Attempting to exploit multiple accounts can also lead to bonus forfeiture.
KYC (Know Your Customer) verification confirms your identity and keeps your account secure. KYC is mandatory for large withdrawals. Go to your account settings and upload photos of the front and back of your National ID along with a selfie. Verification is usually completed within 24 hours.
After logging in, go to your profile settings. You can update your name, address, and email there. However, changing your registered mobile number requires assistance from the support team. Additional verification may be requested for identity-related changes.
The reason for an account suspension is usually communicated via email or SMS. Contact the support team through live chat or email and provide any required documents. Most issues are resolved within 24–48 hours.
Login & Password
First, check your internet connection. Then make sure you're entering the correct mobile number and password. Clear your browser cache and cookies and try again. If the problem persists, click the "Forgot Password?" link or reach out via live chat for assistance.
On the login page, Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP will be sent to you — use it to set a new password. The whole process takes under 2 minutes. Your new password should be at least 8 characters long.
If you don't receive your OTP, wait 1–2 minutes first. Check your SMS inbox and spam folder. Make sure the mobile number you entered is correct. Click the "Resend" button. If you're having network issues, try switching between Wi-Fi and mobile data. If it still doesn't arrive, contact support.
Yes, you can be logged in on your mobile, tablet, and computer at the same time. For security, it's best not to use the "Remember Me" option on unfamiliar devices. You can view and manage your login history from your profile settings.
Deposits & Withdrawals
9Jili supports all major mobile banking services in Bangladesh — bKash, Nagad, Rocket, and Upay. Bank transfers and cryptocurrency are also accepted. All payment methods are fully secure and encrypted.
The minimum deposit via mobile banking is ৳100 and the maximum per transaction is ৳50,000. Bank transfer limits may vary. Deposits are generally instant — your balance is updated within 5 minutes. For more details, Financial Transactions page.
Mobile banking withdrawals are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Large withdrawal amounts may be held if KYC verification is incomplete. Withdrawal requests from your account's Transactions section.
Wait 10 minutes first and refresh the page. If it still hasn't arrived, contact live chat with a screenshot of your payment or your transaction ID. Our team typically resolves the issue within 30 minutes.
9Jili generally does not charge any withdrawal fees. However, your payment provider may apply their own fees depending on your mobile banking account's terms. There are no additional charges from 9Jili's side for deposits either.
Bonuses & Promotions
After registering with 9Jili, you'll receive an attractive welcome bonus on your first deposit. Free bet and cashback offers are also available. Full bonus terms and amounts can be found on the Promotions page. To claim a bonus, log in and go to the Promotions section.
A rollover means you must wager your bonus funds a set number of times before you can withdraw them. For example, a 10x rollover on a ৳100 bonus requires ৳1,000 in total bets. Each bonus has its own rollover terms, which are clearly stated on the offer page.
Most bonuses must be used within 7–30 days of claiming. Once expired, the bonus is automatically forfeited. To check the validity period for a specific bonus, Promotions Please read the terms and conditions on the page.
Log in to your account and go to the Referral section to find your unique referral link. When a friend registers using your link and makes their first deposit, you'll receive a referral bonus. The bonus amount Rewards listed on the page.
Betting & Games
9Jili offers betting on 30+ sports including cricket, football, tennis, badminton, and kabaddi. Live Casino, slots, poker, and virtual games are also available. Special odds are offered for major tournaments like the IPL, BPL, and FIFA World Cup. Odds for all matches can be found on the Match Odds page for the latest updates.
In pre-match betting, wagers are placed before a game begins. With live betting, you can bet in real time while the game is in progress, with odds that change moment to moment. Live betting is more exciting but requires quick decision-making. For detailed strategies, Betting Tips page.
If a match is cancelled or abandoned, your stake will be fully refunded. Refunds also apply if a bet is left incomplete due to a technical issue. However, cancelling a bet yourself after a match has started is generally not possible unless a Cash Out option is available.
The minimum bet is ৳20. The maximum varies by event and market, with higher limits for major tournaments. You'll see the exact limits on screen when placing your bet. We recommend starting with smaller bets if you're new.
App & Technical Issues
9Jili App Direct Download page. Android users can download and install the APK file — just enable "Unknown sources" in your phone's settings first. iOS users can add it to their home screen as a PWA (Progressive Web App).
Make sure your phone has enough storage (at least 100 MB required). If an older version is installed, uninstall it and download the latest APK. The app works best on Android 7.0 or above. If you're still having trouble, use the mobile site via your browser — all features are available there too.
Check your internet connection. Clear your browser cache and cookies. Use the latest version of Chrome or Firefox. If the issue is with the app, restart it. The site generally runs faster during off-peak hours or at night.
Sometimes ISP blocking may prevent the site from loading directly. In that case, use a trusted VPN or download the official app. Contact our support team to get the latest active domain.
Security & Responsible Gaming
Yes, 9Jili is a licensed online betting platform. All data is protected by SSL encryption. Payment information is never shared with third parties. Regular security audits are conducted to ensure the platform remains fully secure.
Change your password immediately and notify the support team. Ask them to temporarily lock your account. Never share your password or OTP with anyone. No 9Jili representative will ever ask for your password or payment details.
9Jili takes responsible gaming seriously. You can set daily and weekly deposit limits in your account settings. A voluntary Self-Exclusion option is also available. To learn more, Responsible Gaming page.
Always use the official URL 9jili.ws to access the site. Do not click on unfamiliar links. If you receive a suspicious email or SMS, report it to support immediately. Bookmark the official site in your browser to avoid landing on fake pages.
Helpful Tips
Before You Start Betting Betting Tips Read through the page. Insights from experienced analysts can help you make smarter decisions. Always set a budget before you play and stick to your limits.
Please Note
9Jili is strictly for users aged 18 and above. Betting is for entertainment purposes only, not a source of income. If you feel you're losing control of your betting habits, please Get Help।
Support
Didn't find the answer you were looking for?
Our support team is available 24 hours a day, 7 days a week.
Live Chat
Click the chat button at the bottom of the screen. Average response time is under 2 minutes. Support is available in Bangla.
Email Support
For detailed issues, reach out via email. You can typically expect a response within 2–6 hours.
Telegram Channel
Join the official Telegram channel to get the latest updates, promotions, and tips delivered directly to you.
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